Privacy Policy

This Privacy Statement applies to all PackSolve data processing activities run by our wholly owned subsidiaries, including product and service offerings and digital content (e.g. website, newsletters, advertising & communication).

We use your personal information for various purposes including to fulfil your requests, to manage our relationship, conduct surveys, improve our products, services, online content as well as your user journey, manage your account and analyse the activities on our websites, run our marketing activities, provide you with contextual and targeted advertising, ensure the security of our activities, protect against fraud and, more generally, run our business activities.

We collect and process your personal information mainly to contact you for the purposes of understanding your requirements and delivering services accordingly.  For this purpose, we will collect contact details including your name and organisation.

We collect information directly from you where you provide us with your personal details.  Where possible, we will inform you what information you are required to provide to us and what information is optional.

Our primary goal in collecting information is to provide our customers and other users with superior service and a smooth, efficient and personalised experience while using our digital content.

PackSolve processes various types of personal information including identity and contact related information, professional related information, information about your preferences, your interactions with us, online traffic data and the content you provide us. In most instances this information is obtained from you and obtain information from our social networks.

We will use your personal information only for the purposes for which it was collected and agreed with you.  In addition, where necessary your information may be retained for legal or user experience optimisation purposes, enabling us to provide you with an enhanced customer experience at PackSolve for example:

• To gather contact information;
• To confirm and verify your identity or to verify that you are an authorised user for security purposes;
• For the detection and prevention of fraud, crime, money laundering or other malpractice;
• To conduct market or customer satisfaction research or for statistical analysis;
• For audit and record keeping purposes;
• In connection with legal proceedings.

PackSolve Group complies with widely recognised key data protection principles (purpose limitation, data quality, data retention, compliance with individuals’ rights, security) and takes reasonable measures for the security of personal information.

POPIA defines personal information as “information which relates to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person”. This includes, but is not limited to, your name, company name, gender, address and contact details.

We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. In some instances, we make use of service providers to us with communication and enhancing customer experience. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.

• We may also disclose your information:
• Where we have a duty or a right to disclose in terms of law or industry codes;

Where we believe it is necessary to protect our rights.

In terms of the Protection of Personal Information Act (POPIA), the justification ground which we base our processing on consist out of the following:

• The data subject or a competent person where the data subject is a child consents to the processing. Kindly note that you have the right to withdraw your consent;
• The processing is necessary to carry out actions for the conclusion or performance of a contract to which the data subject is a party;
• The processing complies with an obligation imposed by law on the business;
• The processing protects a legitimate interest of the data subject;
• The processing is necessary for the proper performance of a public law duty by the business; Or
• The processing is necessary for pursuing the legitimate interests of the business or of a third party to whom the information is supplied.